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    Terms of Use for Our Site


    Strong precautions are taken to protect the information of the users of our Site. When users submit sensitive information via the Site, we attempt to protect that information both online and off-line. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We take credit card information security seriously and use a variety of technical solutions to make shopping safe at our Site.

    We also protect user-information off-line. The information of our Site's users, including the sensitive information mentioned above, is maintained in a restricted section in our offices. Only those of our employees who need the information to perform a specific job (for example, our account or customer service representatives) are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security and privacy practices.

    Unfortunately, no data transmission over the Internet or across mobile carriers and networks, or method of storage - electronic or otherwise - can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee its absolute security. IN NO EVENT SHALL Ochsenbine Custom Apparel, BE LIABLE FOR SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTIONS, ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING, OR DISPLAY OF THE CONTENTS OF THE SITE, EVEN IF Ochsenbine Custom Apparel OR AN AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    If you have any questions about the security at our Site, you can e-mail our IT Management at

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.
    A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website contains links to other websites of interest. However, once you have used these links to leave our site, note that we do not have any control over other sites and we cannot be responsible for the protection and privacy of any information that you provide at such sites. These sites are not governed by this privacy statement and you should look at the privacy statement applicable to the website in question.

    Special offers, account updates and opting out

    Ochsenbine Custom Apparel, occasionally sends our customers and the users of the Site announcements and updates, which contain important information about the Site and service offerings, including those from our mill partners, which we believe to be of value to our customers and users. In order to do this, we may enhance or merge the information we collect on the Site with data from third parties for purposes of marketing products or services to our customers and users.

    We may communicate with the users of the Site via e-mail, telephone, mail, or fax in order to provide services, content, product information, notification of offers, discounts, or in regard to customer service issues relating to an account. The users of the Site who do not want to be notified about special offers should contact our Customer Service team to “opt out” of certain marketing communications.

    If you do not wish to receive postal mail, phone or fax solicitations, or email solicitations, please contact a Ochsenbine Custom Apparel Customer Service representative. We will note your account appropriately and we will remove your e-mail address from our e-mail list. If a user has more than one e-mail address, he or she must include the other email addresses as well to ensure proper updating of account information.

    You can opt out by: (1) telephone at 740-338-8757; (2) mail at Ochsenbine Custom Apparel, 67602 W. Almar Ln. St. Clairsville, OH 43950, or (3) e-mail at

    Shipment/Delivery Times

    Ochsenbine Custom Apparel, LLC. orders are generally delivered within 14 days. Customers who are concerned about meeting deadlines should contact a Service/Sales Representative. Rush orders on screen-printed apparel items are available for a 10% rush charge. Rush orders are delivered within 7 days. Delivery times may vary during the holiday seasons.

    Return Policy

    Ochsenbine Custom Apparel, LLC. goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, Ochsenbine Custom Apparel, LLC. accepts returns and will refund payment if and when customers are disappointed by Ochsenbine Custom Apparel, LLC. merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted by the customer.

    Cancellation Policy

    For Standard Delivery orders, you may change or cancel your order within twenty-four (24) hours of submitting your order.

    For Rush Delivery orders (any order requiring faster delivery than a Standard Delivery order), you may not change or cancel your order.

    Limit of Ochsenbine Custom Apparel, LLC.'s Responsibility

    Ochsenbine Custom Apparel, LLC. will be responsible for acting only on those instructions sent to Ochsenbine Custom Apparel, LLC. that actually are received and does not assume responsibility for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any orders you send. Ochsenbine Custom Apparel, LLC. is not responsible for any losses or delays in transmission of orders arising out of the use of any Internet Access Service Provider or caused by any browser software or any computer virus or related problem that may be attributable to services provided by any Internet Access Service Provider. Ochsenbine Custom Apparel, LLC. is not responsible should you give incorrect instructions or if your credit-card payment is not processed by your credit-card company.

    The information and materials contained in this Site, including text, graphics, links or other items, are provided "as is", "as available". Ochsenbine Custom Apparel, LLC. does not warrant the accuracy, adequacy or completeness of the information and materials on the Site and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose or freedom from computer virus, is given in conjunction with the information and materials.

    In no event will Ochsenbine Custom Apparel, LLC. be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Ochsenbine Custom Apparel, LLC., or representatives thereof, are advised of the possibility of such damages, losses or expenses.

    Updated February 3rd, 2020